How to Start 250k+/Month Mobile Phone Repair Business From Home in Kenya [Side Hustle]

a mobile phone repairer hard at work

Mobile phones have become a part of our lives and so the services of a mobile phone repairer.

Everyone owns a smartphone today and there is no doubt they can get damaged at any time.

Mobile phones are falling in water/liquids, in the toilets and need to get repaired asap.

Sometimes, a simple quick mobile phone repair saves customers thousands of shillings.

Are you looking for low maintenance ways to earn side hustle money?

A mobile phone repair business is the best idea for you.

You don’t need years to learn how to repair mobile mobiles.

Anyone can start a mobile repair business as long you are gadget-savvy and there are no huge investments needed in the mobile repair business.

Mobile phone repair services are in high demand but customers are looking for mobile phone repair services with a difference.

Customers want to know you won’t steal their mobile parts or sell their phones.

What is a Mobile Phone Repair Business and How Does it Work?

A mobile phone repair business is a business where you start to improve your customer’s mobile phone functionality by replacing the damaged parts on their phones.

What happens is that a customer will approach you with a mobile phone that may have been damaged by dropping the mobile phone, fire, and water.

You will then have to assess the problem and replace the damaged parts such as keypad, batteries, LCD screens and even install and update software to restore the phone to its “original” appearance.

You will then get paid for these services at a fee for which you are going to charge them.

In this article, I will shed all the light on how you can start a mobile phone repair business.

I will also give you some tips and advice on how you can run a successful mobile phone repair business from home.

Is Mobile Phone Repair a Profitable Business?

Yes. A mobile phone repair business is a very profitable business venture.

There is high demand for mobile phone repair services and this wide customer base gives you a good opportunity to reach high-profit margins.

A lot of young entrepreneurs in Kenya are starting mobile phone repair businesses because it is a viable and lucrative business idea.

If you have good traffic to your business, you can make hundreds of thousands in a year with a mobile phone repair business.

The high return on investment in a mobile phone repair business makes it very attractive to people who want to start the business as a side job or a full-time job.

How to Operate a Successful Mobile Repair Business From Home in Kenya

a mobile phone getting repaired

You’ve already made the decision to start a mobile phone repair business.

There are some things you have to take into consideration if you want to start a stable mobile phone repair business from scratch.

Here is the step by step guide you can use to start a profitable mobile phone repair business.

Get training

To start a mobile phone repair business, you must first build your skills and learn how to repair damaged mobile phones.

You have to know all the components of mobile phones and how to fix them in case of a malfunction.

There are schools that offer mobile phone repair training and it will take you around 2 weeks to 3 months to learn how to repair mobile phones for your business.

Keep on practising and perfect your skills before you start your business.

Do your research

The next thing you should think about doing is market research and analysis.

Study your market and do a thorough analysis.

What is it that your competitors are doing?

What is their pricing model?

What can you do to gain a competitive advantage over them?

Who is your target audience?

What are the common problems that mobile phone owners get?

How can you fix this problem?

You must understand your market if you want to gain a clear perspective before going into a mobile phone repair business.

Get the necessary tools and equipment

Following on, you have to start thinking about getting the necessary tools and equipment that you will need to repair mobile phones in your business.

This is going to include a basic mobile phone repair toolkit to other special equipment for complex tasks.

You also have to buy the necessary spare parts to replace damaged parts of mobile phones.

You can also buy new phones for those who may want to replace their phones.

Find a good location

Start thinking about where you are going to build your mobile phone repair business.

If you are a beginner, you may want to have your workstation at home, but that will not bring you the number of clients you’d want for a successful business.

You have to scout for good places to build your business.

Remember, location is crucial for any brick and mortar business.

There are some things that you have to consider when you are choosing a location for your mobile phone repair business.

More on this later in the article. 

Meet the legal laws

Make sure that your mobile phone repair business is at par with the government rules and regulations.

Get the necessary business permits and licenses before you start your mobile phone repair business.

You will avoid having your business shut down or paying heavy fines.

You do not want to fall into the government’s hot soup.

Clear all your legal requirements and then start your mobile phone repair business. 

Market your mobile phone repair business

Once you are ready to begin operations, it is time to start your mobile phone repair business.

You have to market your business and put yourself out there if you want to generate leads.

Employ good marketing strategies both online and offline if you want to grow and expand your customer base.

Once you get your first customers, your business will kick-off.

Find quality mobile phone parts

When you are looking for mobile phone spread parts tools and equipment, go for quality ones so that you can build your business competency.

Customers want authentic materials to be used for phone repairs. 

Fair pricing

Before you set your prices, check to see how much your competitors are charging.

This should give you a good base for what you can also charge.

Make sure you keep your prices fair, profitable and competitive.

You can give discounts to land more clients.

Customer service

Ask and listen to what your customers have to say about the problems they have had with their phones before taking the plunge into the repairing process.

You have to deliver quality work and make sure your customers are satisfied if you want a successful mobile phone repair business.

Improve your skills

If you find there are some technicalities that you do not know how to solve, you can always go through training and acquire new skills.

This will allow you to perform a wider range of tasks that your customers will present you with, instead of sending them off to another business.

Always look at the competition

You have to always be on the outlook for your competitors in terms of pricing and the latest trends that are in place.

This is a good way to make sure your business remains successful and you gain a competitive advantage over your competitors.

Stay organised

The more organised you’re the more time you save.

Keep records of the names, identities of the mobile phone owner, the day, time your customer arrived and the phone’s problems and diagnosis.

Understand the consumer

People in Kenya don’t think of mobile repair centres as exotic exquisite places but dodgy places for thieves.

Consumers in Kenya are becoming extravagant and want the best services.

Be different

Customers that want to repair their phones cannot come to your business if you steal mobile phone parts.

Be different by organising your space, for example, have a reception area a waiting area and a diagnostic centre to make customers feel at ease when you’re serving them.

The more different and top-notch services you provide, the more customers you have/attract.

Create/have more income streams to generate more income in your mobile repair business

Don’t depend on mobile repair only, you can sell refurbished mobiles, laptops, speakers, become a mobile phone repair consultant for people that want to start repairing mobiles.

You can also repair other electronics like Fitbit, Apple watches, iPads, speakers, headphones and laptops.

Get/have a team

As you grow, get a competent team in your mobile repair business that helps you run your business in a seamless manner.

Organise your work area to have a reception area, waiting area, a diagnostics centre, quick service area.

Know, getting the perfect employees takes time.

Have a business plan

A business plan is a direction for your mobile repair business.

In the beginning, you will have mobile repair as your core focus.

As your business expands so does your business plan.

Don’t ignore or underrate the importance of a business plan.

Let your business plan grow with you by addressing questions like what and where do you see your mobile repair business in a decade?

A Day in the Life of a Mobile Phone Repair Entrepreneur

a smart phone

There are certain things that you will do daily in your mobile phone repair business.

The day in the life of a mobile phone repair includes:

  • Ordering new phone supplies
  • Receiving customer’s damaged phones. 
  • Repairing customer mobile phone and related devices 
  • Recommend products based on expertise 
  • Advise clients on warranty issues 
  • Cleaning and organisation the work station
  • Monitoring and keeping track of repair progress
  • Advertising your mobile phone repair business 
  • Responding to your client’s calls and emails

What Tools Do I Need to Start a Phone Repair Business?

This is what you need to start a mobile phone repair business. 

  • Inventory of mobile phone parts e.g screens, chargers, batteries, motherboards. 
  • Repair tools and equipment e.g antistatic brush, spiders, tweezers, isopropyl alcohol, suction cup, digitized separator, screwdrivers, smartphone toolkit.
  • Workstation/ physical space
  • Business licenses 
  • Related merchandise e.g spare parts 
  • Desklamps
  • Old credit cards
  • Heatgun/Hair dryer

What are the Expenses for Starting a Mobile Phone Repair Business?

It is important to know the initial startup costs and the ongoing expenses you will incur when you start a mobile phone repair business.

The expenses in a mobile phone repair include

  1. Cost of smartphone accessories 
  1. Cost of mobile phone repair tools and equipment 
  1. Rent expenses 
  1. Marketing expenses 
  1. Labour costs
  1. Licensing fees
  1. Insurance premiums

How Much Does it Cost to Start a Mobile Phone Repair Business?

A mobile phone repair business is not a capital-intensive venture.

You require little startup capital costs to start and run this business.

You can choose to either operate from home or open a physical location for your mobile phone repair business.

You can start a storefront mobile phone repair business with Ksh. 50,000.

How Do I Make Money With a Mobile Phone Repair Business?

You will make money in your mobile phone repair business by repairing and upgrading your customer’s damaged or broken mobile phones.

You can also sell related merchandise in your mobile phone repair business and make money this way.

You will set your fees depending on the work you do. 

How Much Should I Charge Customers in a Mobile Phone Repair Business?

an iPhone in Kenya

The amount of money you charge customers in a mobile phone repair business depends on the following factors:

  1. Make and model of the device. Charge your customers more if you are repairing the latest models of mobile phones that are expensive and use complex technology. This will leave you at an advantage in case of any risk.
  1. Complexity of the project. Minor simple repairs will require less work, hence you should charge less on them than major complex ones.
  1. Competition. Look at the pricing model of the competition around you. This should give you a good base for which you should charge your customers.

Fixing a broken mobile phone screen may cost anywhere from Ksh.3,000 or more, depending on the make and model of the mobile phone.

When you are charging your customers, you should always keep your pricing fair and still remain profitable

How Much Money Can I Make With a Mobile Phone Repair Business?

The amount of money you make with this business will mostly depend on the number of mobile phones you can repair in a day.

However, there are several income streams with a mobile phone repair business, like selling related merchandise.

Legal Requirements for a Mobile Phone Repair Business

When you are starting a mobile phone repair business, you have to make sure you are in full compliance with the law so that you will not end up paying heavy fines or getting your business shut down.

These are the necessary permits and licenses you need to start a mobile phone repair business.

  • Business license
  • Occupancy permit for your business location
  • Business insurance e.g general liability especially for expensive mobile phones in case of fire.
  • Tax certificate

What is the Best Location for a Mobile Repair Business

When you want to open a storefront mobile phone repair business, you have to understand what makes a location a great location and also secure these locations.

Location will either make or break your business.

You should consider these factors when you are choosing a place to start your mobile phone repair business. 

  1. Foot traffic. Start your mobile phone repair business in places that have high foot traffic so that you will increase the chances of people walking by your business and noticing it
  1. Accessibility. Have your mobile phone repair business in places that are near the main road, highways and motorways so that you can reach more people.
  1. Crime rate. Do not start your mobile phone repair business in a place where you haven’t checked the crime rates. You do not want to suffer the risk of loss from theft or vandalism.
  1. Local laws. Make sure you meet all the legal requirements before you start your mobile phone repair business in any location. Check for the zoning laws and ascertain that your location is available for business. You do not want to pay heavy fines or have your business shut down.
  1. Competition. Look at the competition that is available in the area before you start your business in a given location. I would advise you to go for low competitive areas that have a market gap.

The best places to start your mobile phone repair business are in urban centres in towns where there is high foot traffic and there are many people who always use and carry their mobile phones with them.

What Skills Do I Need to Start a Mobile Phone Repair Business?

a magnifying glass used in mobile repair

There are some skills and qualities that you need to have to start a mobile phone repair business.

Successful mobile phone repair business owners usually have these traits and skills.

  1. Attention to detail. You have to be highly detail oriented when repairing a client’s mobile phone. You have to put into consideration the make and the model of the mobile phone because a Tecno Camon must not receive equal treatment to an iPhone 13.
  1. Technical skills. Since you will need to tear apart mobile phones to repair them, you need to have good technical know-how to comprehend the technology used on the different mobile phones.
  1. Mechanical skills. You will need to be mechanical when you are repairing your client’s mobile phones with the tools and equipment that you have used. If you lack these skills, you will have to hire trained personnel.
  1. Customer service skills. Practice good customer service skills and make sure your clients are satisfied with your mobile phone repair services. You want them to have the best customer experience in your mobile phone repair business. 
  1. Problem solving skills. You need to know how to provide solutions when a client comes to your mobile phone repair business with a problem on their mobile phones.
  1. Communication skills. You have to have good oral and written communication skills if you want to create good rapport and understand your customer’s mobile phone repair needs. 
  1. Organisation skills. You have to know how you are going to organise your schedules and the projects you are going to work on, so that you can meet the deadlines and not cause any confusion

How Do I Promote My Mobile Phone Repair Business?

Your customers are people who have damaged or broken phones that need to be repaired.

This could literally be anyone so you do not have to look for when you are searching for your target customers.

Here is how your target customers will know about your mobile phone repair business and look for you.

Use proper signage/ billboards

When you are starting a physical location for your mobile phone repair business, use good signage with a catchy business name that will attract people to your business.

Ask for referrals

Have a referral program, whereby if a client is satisfied with your mobile phone repair services, they can recommend someone else to visit your business.

Use social media

Leverage the connections you have built online to showcase your mobile phone repair projects.

Go to Facebook or Instagram and have your business details set up so that people will contact you.

Create a website

Your website should have good content for your mobile phone repair projects and you should optimise it so that it appears on top of the list when someone searches for it on Google. 

Word of mouth

Be the expert mobile phone repair business everyone knows about and within no time, people will start contacting you for your mobile phone repair services.

Start doing quality repair services for people and build your brand through that.

It is easier to get more clients this way.

When people can acknowledge how great your services are, they will most definitely tell people who you are and how they can get in touch with you for your services.

Ask for referrals and testimonials to get more clients.

Go online and showcase your mobile phone repair projects

Take time to optimise your website for SEO and also build content by starting a blog.

Your website will create a first impression on your customers and this will determine if they seek your services or not.

Business Listings and Directories

Make your mobile phone repair business available on sites such as Google so that people can come online and search for your services easily.

Create a business profile, showcase your projects and ask for customer reviews if you want to make it to these directories.

Networking

Connect with industry experts participate in local and community events and meet new people.

You will get more clients and leads in this way.

Use postcards/ flyers

You can give out flyers and have postcards that have good business contacts and details so that you can inform more people about your mobile phone repair business. 

Advantages of Starting a Mobile Phone Repair Business

a hairdryer used in a mobile repair business

These are some of the benefits of starting a mobile phone repair business. 

  1. High profit margin. You can make around Ksh.5,000 a day repairing a single mobile phone in a day. A mobile phone repairing business is a very profitable business. 
  1. Little startup costs. One of the best advantages of starting a mobile phone repair business is that you do not need a lot of startup capital. Most mobile phone repair business owners get their capital from their own savings or borrow from family and friends.
  1. It’s easy to get referrals. If you do quality work for people, you increase the chances of them bringing another client into your business for your mobile phone repair services.
  1. Simple business model. A mobile phone repair business only needs a simple sketch of a business plan, because the business model is quite simple. 
  1. Meaningful relationships with clients. As you connect with clients in your mobile phone repair business, you build meaningful long term connections with them. Interpersonal skills are important here.
  1. Unlimited income potential. You do not have an average amount of money you can even with a mobile phone repair business. Depending on your commitment and your marketing strategies, you can get more clients, which in turn means more income.

Disadvantages of Starting a Mobile Phone Repair Business

These are the problems and challenges you will face when you start a mobile phone repair business.

  1. High risk involved. You have to be extremely careful when you are handling your client’s mobile phones because some of them are expensive. Sometimes a customer may just want a basic screen repair and if you damage their phones in the process, you will end up paying for it in full.
  1. High competition. There are many competing mobile phone repair businesses out here. You have to make your clients know that you are the best deal they can get. If you fail to promote your business, your competitors will push you off the market.
  1. Equipment breakdowns.  When your mobile phone tool repair kit has damaged equipment, work needs to come to a halt. You do not want to repair your client’s mobile phones with faulty tools.
  1. Seasonal work. Work may be irregular. There are times when you will have more customers than others. You have to be open minded about this and look for alternative ways to make your business profitable. 
  1. Stressful work. Taking apart mobile phones, assessing their problems and coming up with a repair solution is not actually a walk in the park. You may feel too tired and stressed to even get started

Mistakes to Avoid When Starting a Mobile Phone Repair Business

There are some mistakes that most mobile phone repair business owners have made that resulted in their automatic mobile phone repair business failure.

It is important that you know what these mistakes are so that you can correct them sooner.

I will give you some tips and advice on how you can avoid these mistakes. 

Here are some of the mistakes you may want to look out for when you start your mobile phone repair business.

Not asking customers about the problem and history of the phone

Before you start to disassemble customers’ mobile phones, do a background check with them about their phones.

When they bought it, where they bought it from and the problems they’ve been having so far.

Failure to do so may cause damages.

Overpricing

When you are just new in the mobile phone repair industry, you may want to keep your pricing model fair.

In fact, you should offer discounts. If you charge too much, your customers will go away.

Not following safety rules

Make sure you go through the mobile phone repair process in a step by step safety guide.

Failure to do this will have you damaging your client’s mobile phones further.

Delays

When a client comes to you with a damaged or broken mobile phone, make your work Swift and efficient.

No one wants to wait for days for a simple mobile phone repair.

Being careless about a customer’s phone

Handle your customer’s phone like you would your own.

Take care of them.

Being reckless with your customer’s mobile phones is one way to send them away.

Failure to use repair manuals when they are not sure

Please, please. If you are not sure about what you are doing, do not push your luck.

You will damage your customer’s mobile phone.

It will end with a bad reputation for your mobile phone repair business and customers not wanting to come back.

Unique Mobile Phone Repair Business Ideas

isopropyl alcohol used in mobile repair business

Before you start a mobile phone repair business, you may want to think about the creative niches that you can try for your new business.

You do not want to start a business and do what everyone else is doing.

I will give you some unique business ideas you can try with a mobile phone repair business. 

Here are some unique mobile phone repair business ideas you can try today.

  • Start a mobile phone repair training institute
  • Sell mobile phone parts and accessories 
  • Become a phone dealer 
  • Start a tech blog about your mobile phone repair business 
  • Start a phone upgrading service 
  • Offer consulting services

FAQs on How to Start a Mobile Phone Repair Business

1. How do I start a mobile repair business?

Have a business plan

Learn how to repair mobile phones

Get equipment and supplies for mobile repair

Find a location

Have a marketing strategy

Stay organised

Get a team

Understand the consumer

Be different

Create more income streams like repairing iPads, Fitbits, speakers, headphones

2. What tools do you need to start a mobile phone business?

Suction cup pliers

Heat gun/hairdryer

Desk lamp

Magnetic mat

Guitar picks

Antistatic brush

Old credit cards

Magnifying glass

Tweezer

Isopropyl alcohol

3. Is there any future in mobile repairing?

Yes, there’s a future in mobile repair because the industry is growing.

4. Is mobile repairing easy?

It depends on your interest.

It takes 2 to 3 months to learn how to repair mobiles.

No education is needed so anyone can become a mobile repairer.

Mobile repair is great for gadget-savvy individuals because of assembling and disassembling

No huge investment is needed because you can start the mobile repair from home and use social media to market your business.

Resources Related to Starting a Mobile Phone Repair Business

Get Paid to Recycle Your Phone: How to Start an Electronic Waste Business in Kenya

How a Kenyan Makes a Living Repairing Laptops From Home [3M+/Year]

How to Start a Refurbished Cell Phone Business in Kenya [Make 1M+ From Home]

tweezer used in mobile phone repair

A mobile phone repair business is one business that will keep growing as long as mobile phones exist.

You can work full-time or part-time in your mobile phone repair business.

Depending on the length of time you work, customers you have you can make over 250k a month as a mobile phone repair.

Don’t rely on smartphone repair only, to make more money begin repairing high-profile gadgets like fridges, iPads, Fitbits, speakers, headphones and laptops.

To market your mobile phone repair business, go on social media or create a YouTube channel.

Some mobile repairs only need DIY and customers appreciate you more to do the work.

The irony of showing customers how to DIY mobile repairs is that they not only trust you but bring work your way.

Don’t believe the lies that customers will run away when they know how to repair their mobiles.

YouTube is an additional source of income, so you won’t earn money repairing your phone only but from YouTube as well.

You can become a consultant for those that want to start a mobile repair business to make more side hustle income.

To make customers trust you more, take pictures and videos of their phones before and after to minimise claims of theft.

If you’re going to unscrew parts, take pictures and videos to make customers at an ease of entrusting you with their mobile phones.

You can also start a recycling program for mobile phones by encouraging customers to bring mobile phones they don’t use.

Recycling mobile phones and other electronic gadgets can make you good money plus companies like Apple buys old phones for recycling parts.

Do you want to begin a mobile repair business?

Or are you a mobile repairer in Kenya? What challenges do you face in your mobile repair business?

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